The Right List Agreement

The plain-English terms for a Right List order with Right Pilot, ABN 56 762 616 173, Adelaide SA. This governs The Right List service, previously called Customer Finder.

1.What we deliver

We research and hand you a list of real potential customers that match your brief, for your industry and target area. Each one aims to include a named contact, a checked business email (working at the time we checked it), a checked business phone, and a short note on why it fits. On The Custom List, any extra field you name, like a second contact, is agreed and quoted before we start. Every list comes as a spreadsheet and a CSV.

A Standard List usually arrives within 2 to 3 business days. That is a genuine target, not a hard deadline. A Custom List has its turnaround agreed with you before we start.

The Custom List is built to a customer profile you describe, so we can match on a job title, a company size, or whatever else matters to you. We check each company against that profile using their own published filings and public records, and every row carries a dated note naming what it was checked against. The minimum order is 20 businesses, and the turnaround is agreed with you before we start.

2.The price

The price in your written quote, in Australian dollars, is the total you pay. Prices shown on our website are guide prices. Right Pilot, ABN 56 762 616 173, is not registered for GST, so no GST is added. We confirm your exact quote, and how you pay it, before any work begins. A list is priced per business, with a minimum of 20 businesses. The Custom List is quoted for the profile you describe, with the same minimum of 20. If you want a list again later, we agree that with you then. There are no lock-in contracts and nothing renews by itself.

3.Where the information comes from

We research from publicly available and business sources: company websites, public business listings and directories, and on The Custom List, published company filings and public registers. Every row carries a dated note naming what it was checked against. We keep the full working file for 24 months, and if you question a row we produce what sits behind it within 5 business days. A full compliance pack is available as a paid add on. These are business contacts for a legitimate business purpose.

4.Details change over time

Each row is put together from the company's own website or dated public sources, and every row says what it was checked against and when. People change jobs and businesses change details, so we cannot promise every record stays right forever.

If a detail on a row is wrong, tell us within 30 days of delivery and we replace that row free. A row that is correct but turns out to be a business you already know is not a wrong row, which is why we ask who to leave out before we start. What we cannot cover is how your conversations go, because that part is yours.

5.What we do not promise

We give you a researched list of the right people to approach. We cannot promise sales, replies, appointments or any particular result, because whether one converts depends on your offer, your outreach and your timing, which are yours, not ours. We are paid for the research and the list, not for the outcome of your outreach.

6.Using the list is your responsibility

Once we hand you the list, you are the one making contact, and you must do it lawfully. In Australia that means, among other things: marketing emails must follow the Spam Act 2003 (only send where you are allowed to, identify yourself, and include a working unsubscribe); phone calls must respect the Do Not Call Register rules where they apply; and personal information you collect or store must be handled in line with the Privacy Act and the Australian Privacy Principles. We provide the list lawfully and for legitimate business outreach. How you contact people, what you send, and your compliance with these laws is your responsibility, not ours. You agree to use the list only for your own genuine business outreach, not to resell or pass it on, and to cover us for any claim, fine or loss that arises from your own unlawful use of it.

7.Standing behind it

Nothing here takes away the rights and guarantees you have under the Australian Consumer Law, which always apply. Beyond those rights, and only as far as the law allows, if we get the service wrong our responsibility is to put it right by replacing the work or refunding what you paid us, and we are not responsible for indirect or flow-on losses, or for anything that arises from how you choose to use the list.

8.Refunds and changing your mind

If you change your mind before we have started the research, we refund you in full. Once we have started, tell us and we stop straight away and nothing further is owed, but the work already begun is not refunded. Time is set aside for your list and that time cannot be recovered. This does not affect your rights under the Australian Consumer Law, or the guarantee in point 4.

9.Your data, and ours

We keep your enquiry and contact details so we can deliver and support your order. Once we have delivered your list, the list is yours to use and keep; we keep only what we need to run the business and support you. Full detail is on our Privacy page.

10.If there is ever a problem

Please email us first at info@rightpilot.com.au so we can sort it out quickly and fairly. This agreement is governed by the laws of South Australia.

Plain-English summary of The Right List service terms. Questions? info@rightpilot.com.au